Frequently Asked Questions

As our treats do not contain any artificial preservatives, their shelf life may be shorter than other brands that contain preservatives. The shelf life is approximately 12 months after leaving the oven, however, this can vary by treat type. All of our treats have a specific Best Before date printed on the back label.

We recommend you feed our treats before the Best Before date. Once the treats have been opened, we recommend your pet consumes them within 2 weeks. These are intended as guidelines. If the product is not stored in a sealed bag or air-tight container, it can be exposed to air and/or moisture which could cause the food to become dry and brittle, or could create the potential for mold to grow; either of these would be an indicator that the food has not been stored properly and should no longer be consumed by your pet.

Dog Treats: Feed our biscuits as a snack or treat to your dog. Fresh, clean drinking water must be made available. This is a complimentary food and is not a complete diet. Not Intended for human consumption. We recommend your dog consumes our treats within 2 weeks of opening the bag. Reseal the bag to maintain freshness.

Cat Treats: Feed your adult cat 2 treats for each 450g (1 pound) of body weight, not to exceed up to 10 treats daily, as a snack or reward. Fresh, clean drinking water must be made available. This is a complimentary food and is not a complete diet. Not Intended for human consumption. Treat food only. We recommend your cat consumes our treats within 2 weeks of opening the bag. Reseal the bag to maintain freshness.

⦿ We offer free shipping within New Zealand on orders over $60 NZD. 
⦿ For orders under $60, our overnight shipping rate is just $6 NZD ($8 NZD for rural delivery) within New Zealand.
⦿ We can ship to street addresses and P.O. boxes.
⦿ We offer international shipping to Japan, Korea and Singapore with more countries to be added soon. Our competitive international shipping rates vary, depending on the number of items in your order and the country they are being shipped to. You will see the shipping rate calculated when you start the checkout process.

In New Zealand, your pet can expect to receive their order within 1-3 business days,

For overseas orders, your pet can expect to receive their order within 7-10 business days.

Yes, when you purchase a subscription, you'll receive repeat deliveries of that same order. These are based on the subscription duration and frequency that you have selected.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew a subscription, you may cancel it from auto-renewing at any time.

If you wish to cancel or change your subscription, your order confirmation emails contain a link to your order. You can manage your subscription from that page.

We are unable to accept returns or exchanges but we always want to ensure you and your furry friend are happy. Please Contact Us and let us know how we can help! For more information, please refer to our Return Policy.

Our resealable treat pouches and shipping bags can be re-used again and are also recyclable where soft plastics recycling exists.

In New Zealand, Soft Plastic Recycling Bins are available for use at a number of Countdown, New World, Pak'nSave, and The Warehouse stores, as well as other locations.

Please click this link for store locations:
https://www.recycling.kiwi.nz/store-locator

As much as we love them, pets contribute to global issues like climate change. They each have their own carbon paw print. 

In order to help reduce the impact our pets have on our environment, we believe that their treats (up to 10% of their diet) do not need to contain animal products. Our use of eco-friendly, re-useable packaging also helps to reduce our impact on our planet. We also do not use excessive and wasteful packaging.